General terms and conditions and cancellation policy

ELE: Intensive training courses - Teaching refresher courses

General terms and conditions and cancellation policy

ELE: Intensive training courses - Teaching refresher courses

General terms and conditions and cancellation policy

ELE: Intensive training courses - Teaching refresher courses

General terms and conditions and cancellation policy

ELE: Intensive training courses - Teaching refresher courses

General terms and conditions and cancellation policy

ELE: Intensive training courses - Teaching refresher courses

  • As the course is tailored to the specific needs of the requesting institutions, the price, number of participants, dates, and timetable are subject to the requirements and context of the respective institution.

CANCELLATION AND REFUND POLICY

If the student decides to cancel the contracted course/term BEFORE it begins, the University of Alicante’s Centre for Languages will issue the following refunds:

  • If the cancellation request is submitted in writing 30 days before the start of the contracted period: a 100% refund minus €60 for administrative fees.
  • If the cancellation request is submitted in writing 7 days before the start of the contracted period: a 50% refund.

No refunds will be issued outside the established timeframes.

Refunds for academic reasons

The University of Alicante’s Centre for Languages requires a minimum number of students in order to open a group. If this minimum is not met, the full course fee will be refunded.

INFORMATION ON THE RIGHT OF WITHDRAWAL

In accordance with current legislation (General Law for the Protection of Consumers and Users and LSSI), the interested party has the right to withdraw from the contract within 14 calendar days without providing any justification. The period is counted from the day the contract is signed. To exercise this right, the decision must be notified by email to This email address is being protected from spambots. You need JavaScript enabled to view it. as soon as possible. Once the notice has been received, the total amount paid will be refunded as soon as possible after receipt of the notification. The only exception where the full amount will not be refunded will be if the contracted services have been provided.

ADDRESS

Centro Superior de Idiomas. Edificio Germán Bernácer.
Universidad de Alicante.
03690 · San Vicente del Raspeig (Alicante).

OPENING HOURS

Monday to Friday: 9:00 to 14:00 hrs.
Thusday: 16:00 to 18:00 hrs.
July, August and non-teaching periods: 9:00 to 14:00 hrs.