CANCELLATION AND REFUND POLICY
- Should the student decide to cancel the contracted course/period BEFORE its commencement, the Centro Superior de Idiomas de la Universidad de Alicante (CSIUA) will issue refunds as follows:
- If the cancellation request is made in writing 30 days prior to the start of the contracted period: a 100% refund less a €150 administration fee.
- If the cancellation request is made in writing 7 days prior to the contracted period: a 50% refund.
- Requests for deferral of enrolment must be made in writing before the contracted period and incur a €60 administration fee.
- Enrolments are personal and non-transferable.
Refunds due to Academic Reasons
The Centro Superior de Idiomas de la Universidad de Alicante requires a minimum number of students to open a group. If this minimum is not met, the centre will offer alternative solutions. Should these alternatives not be satisfactory to the student, the CSIUA will refund the course fee. This provision does not apply to enrolments associated with a student visa.
CANCELLATION BY THE STUDENT ON GROUNDS OF FORCE MAJEURE
As a general rule, cancelling a course’s registration, cancelling an activity’s registration, or cancelling the accommodation application will not imply being reimbursed of the amounts paid. Only due to decease or severe illness or accident will students be entitled to the reimbursement of the proportional part of the service which they will not be provided for.
CANCELLATION BY THE CENTRE ON GROUNDS OF FORCE MAJEURE
If the Language Centre cancels a service, students will be informed as far in advance as possible and the complete amounts paid will be reimbursed to them through the same form of payment used.
INFORMATION ON THE RIGHT OF WITHDRAWAL
In accordance with current legislation (General Law for the Protection of Consumers and Users and LSSI), the interested party has the right to withdraw from the contract within 14 calendar days without providing any justification. The period is counted from the day the contract is signed. To exercise this right, the decision must be notified by email to
Exceptions to the right of withdrawal (Article 103):
The supply of accommodation services for purposes other than serving as housing, transport of goods, vehicle rental, food, or services related to leisure activities, if the contracts provide for a specific date or period of performance.
Course Expulsion Protocol
In order to ensure a safe and respectful learning environment, the following behaviours may constitute grounds for expulsion:
- Disrespectful behaviour towards teaching staff or fellow students.
- Attendance in class under the influence of alcohol or drugs.
- Behaviour that seriously disrupts the normal development of classes.
- Repeated failure to comply with the centre’s internal regulations.
- Conduct that endangers the safety or well-being of others.
Any incident will be reported to the Academic Coordinator and the Centre Management, who may apply preliminary measures (such as warnings or temporary suspension) or proceed directly with expulsion, following written notification to the student.
Expulsion will entail the loss of the right to attend classes from the specified date. A proportional refund of tuition fees will only be considered in cases where enrolment in the course is not linked to the granting of a visa.
